Shipping Policy
What are the shipping charges?
The domestic & international shipping details are as follows:
|
Country |
Service |
Charges |
Delivery Time |
|
India |
Courier Companies/ Speed Post through Indian Postal Services |
Free shipping
|
5-7 Business Days |
|
International |
Speed Post through Indian Postal Services |
1500/- Below 5000/- INR 2000/- Between 5001/- to 9999/- INR 3000/- Above 9999/- INR |
10-15 Business Days |
Do the Shipping charges vary on the number of items purchased/weight of the order?
The Domestic Shipping charges are FLAT irrespective of the order weight while the International Shipping charges may vary based on the order weight.
Please note that in case a customer refuses to accept a Pay on Delivery (PoD or CoD) order and the same gets RTO, their next order/s may not be processed in PoD mode and might have to be placed in Prepaid mode only.
How long will it take to receive the ordered products?
We attempt to process and ship every order within 48 working hours. Users order will get delivered within 7-10 Business Days depending on user’s location in India. In some cases, it may take longer to receive the shipment depending on user’s accessibility.
For International Shipping, the average delivery time is 10-15 Business Days depending on the country of residence.
I was delivered a damaged/defective product. What do I do?
Tisna employs some of the finest standards when it comes to product quality checks before dispatching a product. In an improbable incident of damaged/defective product delivered, please note that we expect users to inform us within the 24-48 hours of the delivery. We won't be able to entertain and honor any requests/complaints informed beyond this time window.
What delivery methods do users use?
We use leading courier companies and Indian Postal Services all shipment in India.
How do international duties and taxes work?
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell users the cost as it varies from country to country.
International Ordering & Shipping Policy
This policy is valid for all orders shipped to outside of India.
How long will it take to receive the ordered products?
For International Shipping, the average delivery time is 12-15 business days depending on the country of residence
What delivery methods do users use?
All International orders are sent through Indian Postal Services.
How do International duties and taxes work?
Most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means the product prices displayed are exclusive of all import duties. As the recipient, users are liable for all import duties, customs and local sales taxes levied by the country users are in, payment of these at the time of delivery is necessary to release users order from customs on arrival.
What payment options are available onTisna for international orders?
- Credit/debit cards
- Net Banking
- PayPal
How do I cancel my international order?
Please note that users order can only be cancelled before we have dispatched it to users, please refer to our Cancellation Policy for details. We have no way of cancelling it once it is shipped from our end.
What is the return policy for International orders?
For all international orders, customers can return their products within 15 days from the date of order receipt. If users have a return request, please mail tisna.apella@gmail.com for details. Please note that we do not provide pick-up facilities outside India. The order needs to be sent back to the following address -
Rudra Enterprises
Bhatanwali, N.H. 72,
Paonta Sahib, H.P.-173025
Once we receive the product, we will process the refund within 3-5 business days. Please note that International Shipping cost will not be refunded.
How do international taxes work?
Any import duties or related taxes are unpaid at the time of placing the order, and need to be paid by the Customer at the time of receiving the order. Any such charges are levied by the local Customer authorities, and we at Tisna, don’t have any control over it
What if i don't want to pay my international duties and taxes?
If users choose to refuse the delivery of the product for any reason, the refund cost will be made after deducting the import charges we incur to ship the product back to India. If the return charges are higher than the order refund amount, no refund will be made.